Greater Toronto Area, Canada · Open to Oracle ERP / Cloud roles

Dhananjay Dogra

Oracle ERP & ModelN Specialist · Cloud-Certified

6+ years building, upgrading, and supporting enterprise Oracle & ModelN systems for a top-five global semiconductor company — now paired with AWS and Microsoft Azure cloud credentials and a 4.0-GPA Cloud Architecture graduate certificate.

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6+Years of enterprise IT experience
3End-to-end ModelN upgrades delivered
14Application instances built as upgrade tech lead
9+Awards incl. a client-issued Broadcom Star Award

01 About

I spent six years at Wipro Technologies supporting Broadcom Inc.'s Sales & Marketing CRM tower — ModelN, Oracle CPQ Cloud, and Oracle Engagement Cloud, all integrated with Oracle EBS R12. I grew from a fresh-graduate Project Engineer into the technical lead of the ModelN Spring 20 upgrade workstream within Broadcom's enterprise-wide BEST20 modernization program, owning architecture decisions, a 14-instance infrastructure build on JBoss/Apache/OpenJDK, and the cut-over sequencing plan executed by the program command center.

Day to day, that meant deep PL/SQL, Unix shell scripting, and Perl in SLA-driven production support; root-cause analysis on complex cross-system integration issues (EDI/RosettaNet, ERP↔CPQ↔CRM); and being the trusted go-to ModelN subject-matter expert for client stakeholders across Asia and the US.

After moving to Canada, I completed an Ontario Graduate Certificate in Cloud Architecture and Administration at Seneca Polytechnic (4.0 GPA, President's Honour List) and earned Microsoft Azure certifications (AZ-900, DP-900) and AWS training credentials. I'm a Canadian Permanent Resident, fully authorized to work without restriction, and based in the Greater Toronto Area.

02 Experience

Jul 2021 – Dec 2021 Bengaluru, India

Technical Lead

Wipro Technologies · Client: Broadcom Inc.

  • Led the AMS team supporting Broadcom's Sales & Marketing CRM tower — ModelN, Oracle CPQ Cloud, and Oracle Engagement Cloud — owning SLA performance, queue health, and DSAT metrics.
  • Planned the ModelN Spring 20 upgrade cut-over and post-go-live stabilization; represented Wipro's ModelN track in all Asia-time-zone client forums.
  • Delivered Project T — mass repricing of 27,000+ ModelN distributor quotes — earning direct client appreciation from Broadcom.
  • Remediated Java and server vulnerabilities across all ModelN servers (Qualys) and executed the Apache 2.4.51 security upgrade.
  • Mentored 5–6 junior engineers into independent contributors through code reviews, playbooks, and knowledge-transfer sessions.
Nov 2018 – Jun 2021 Bengaluru, India

Associate Consultant

Wipro Technologies · Client: Broadcom Inc.

  • Tier 2/3 production support and development across ModelN, Oracle CPQ, and Oracle Engagement Cloud integrated with Oracle EBS R12 — PL/SQL interfaces, RCA, and SLA-bound fixes.
  • Technical lead of the BEST20 / ModelN Spring 20 upgrade workstream: owned architecture, built 14 application instances end-to-end on JBoss, Apache, and OpenJDK (new technologies for the client), authored the cut-over sequencing plan, and coordinated directly with the ModelN product team.
  • Implemented FlexDeploy + Gerrit as the code-migration pipeline for ModelN, replacing Kintana/WinCVS.
  • Applied major ModelN hotfixes (HF22 to production with zero issues), upgraded OHS to 12.2.1.3, and validated cloud DR setup with an updated DR playbook.
  • Supported PWC audits with evidence and clarifications; identified and drove fixes for ERP↔CPQ↔OEC integration defects across a dozen interfaces.
  • Rated "Outstanding Contribution" in two consecutive annual appraisals (FY 2019-20, FY 2020-21).
Aug 2015 – Nov 2018 Bengaluru, India

Project Engineer

Wipro Technologies · Client: Broadcom Inc. (Avago Technologies)

  • Promoted to Career Group B2 (Dec 2017) in recognition of performance; grew into the Asia-time-zone ModelN SME for the Sales & Marketing track.
  • Built all production and non-production instances for the ModelN Winter 17 upgrade; executed the production cut-over plan at go-live and led post-cut-over sanity validation with business stakeholders.
  • Travelled onsite to Penang, Malaysia for one month to hand-hold users through UAT — drastically reduced turnaround and earned personal commendation from the Broadcom module lead.
  • Installed and documented WebLogic 12c; delivered monitoring, alerting, and file-processing automations that eliminated recurring manual effort and false alerts.
  • Developed and retrofitted PL/SQL interfaces and Perl scripts across EDI/RosettaNet distributor data flows (POS, SSD, Design Registration).
2022 – Present Toronto, Canada

Canada chapter

Cloud upskilling & operations leadership

  • Completed the Ontario Graduate Certificate in Cloud Architecture & Administration at Seneca Polytechnic — 4.0 GPA, President's Honour List — with hands-on AWS, Terraform, Kubernetes, and CI/CD capstone projects.
  • Currently Assistant Manager, Special Events at Pizza Pizza Limited (part-time) — leading frontline teams and multi-site event operations across the GTA while pursuing Oracle/cloud roles. Named Employee of the Month.

03 Projects

Enterprise highlights — Wipro / Broadcom

BEST20 · ModelN Spring 20 Upgrade

Technical lead of the ModelN workstream in Broadcom's enterprise-wide IT modernization program. Owned architecture, built 14 application instances on JBoss/Apache/OpenJDK, authored the cut-over sequencing plan executed by the program command center, and coordinated vendor customizations — no major incidents during stabilization.

  • ModelN
  • JBoss
  • Apache
  • OpenJDK
  • Cut-over planning

Project T — Mass Quote Repricing

Partnered with business stakeholders to reprice 27,000+ ModelN distributor quotes with new pricing — delivered accurately at scale and recognized directly by the client.

  • ModelN
  • PL/SQL
  • Data operations

FlexDeploy CI/CD Implementation

Implemented FlexDeploy with Gerrit as the code-migration and version-control pipeline for ModelN, replacing legacy Kintana/WinCVS tooling — working with the FlexDeploy product team, DBAs, client IT, and compliance.

  • FlexDeploy
  • Gerrit
  • Release management

ModelN Winter 17 Upgrade & Penang UAT

Built every production and non-production instance, executed the production cut-over, and spent a month onsite in Penang, Malaysia guiding users through UAT — commended by the Broadcom module lead.

  • ModelN
  • WebLogic 12c
  • UAT enablement

Cloud projects — hands-on AWS & IaC

3-Tier Web App on Amazon EKS

Deployed a containerized 3-tier application to managed Kubernetes on Amazon EKS — Python frontend, MySQL backend — using Deployments, Services, Secrets, ConfigMaps, and Persistent Volumes.

  • Kubernetes
  • EKS
  • Docker
  • Python
  • MySQL
View on GitHub →

Multi-Environment IaC with Terraform

Modular Terraform codebase deploying a static website across three environments with an Application Load Balancer, Auto Scaling, and VPC peering — repeatable infrastructure as code.

  • Terraform
  • AWS
  • ALB
  • Auto Scaling
View on GitHub →

GitHub Actions → ECR/EKS Pipeline

End-to-end CI/CD: GitHub Actions builds Docker images into AWS Elastic Container Registry, then deploys the containerized app to Amazon EKS.

  • GitHub Actions
  • ECR
  • EKS
  • CI/CD
View on GitHub →

04 Skills

Oracle & Enterprise Apps

  • Oracle EBS R12
  • PL/SQL
  • Oracle SQL
  • ModelN CRM
  • Oracle CPQ Cloud
  • Oracle Engagement Cloud
  • WebLogic
  • OHS

Cloud & DevOps

  • AWS (EKS, ECR, ALB, VPC)
  • Microsoft Azure
  • Terraform
  • Kubernetes
  • Docker
  • GitHub Actions
  • FlexDeploy
  • CI/CD

Languages & Scripting

  • SQL / PL/SQL
  • Unix Shell
  • Perl
  • Python
  • Bash

Operations & Tooling

  • ServiceNow
  • Jira
  • Git / Gerrit
  • Qualys
  • EDI / RosettaNet
  • Incident & Change Mgmt
  • SLA Management
  • DR Planning

05 Education & Certifications

Education

Ontario Graduate Certificate — Cloud Architecture & Administration

Seneca Polytechnic, Toronto · 2022 · 4.0 GPA · President's Honour List

AWS, Azure, Terraform, Kubernetes, Docker, networking, security, CI/CD.

B.Tech — Computer Science and Engineering

DAV Institute of Engineering and Technology, Jalandhar · 2012–2015 · First Division with Distinction

Certifications

  • Microsoft Certified: Azure Fundamentals (AZ-900) — 2022
  • Microsoft Certified: Azure Data Fundamentals (DP-900) — 2022
  • AWS Academy Graduate — Cloud Foundations — 2022
  • AWS Cloud Practitioner Essentials · AWS Well-Architected Foundations
  • HackerRank SQL (Basic)
Verify on Credly →

06 Awards & Recognition

Client-issued

Broadcom Star Award

Broadcom Global Technology Organization · Aug 2021

Awarded directly by the client for prompt, thorough troubleshooting and resolution of RosettaNet transaction issues — "I have heard good feedback about him from the users as well."

Victory League — Collaborative Working

Wipro Winners Circle · 2019

"A proven reputation in providing precise, well-researched and thoroughly tested solutions every single time… customers have started seeing him as SME in ModelN."

Inspiring Performance — Extraordinary Commitment

Wipro Winners Circle · 2020

Recognized as a consistently sincere performer and key resource on the CPQ & Sales and Marketing track.

Delivery Heroes

Wipro AMS · 2020

For supporting tough times, resolving complex technical and functional issues, meeting tight SLAs, and earning customer commendations.

SCSP TechFAME — Customer Charmer

Wipro Technology SBU · 2019

Client-nominated recognition for outstanding, customer-centric performance.

2× Outstanding Contribution

Wipro annual appraisals · FY 2019-20 & FY 2020-21

Top-band annual performance rating in two consecutive years, alongside two career-grade promotions.

07 Contact

I'm open to Oracle ERP, application support, and cloud opportunities in the Greater Toronto Area (or remote). The fastest way to reach me is email — I usually reply within a day.

contact@dhananjaydogra.com LinkedIn GitHub